Remitly Service Policy

1. Introduction

Welcome to Remitly. We are committed to providing secure, fast, and reliable money transfer services to our valued users worldwide. By using our services, you agree to comply with the following policies and guidelines.

2. Compliance & Security

Remitly strictly follows international financial regulations and anti-money laundering (AML) policies. All transactions are monitored to ensure safety and prevent fraudulent activities.

• Users must provide accurate and valid information.
• Any suspicious or unusual activity may result in temporary suspension or account verification.

3. Account Responsibility

Users are responsible for maintaining the confidentiality of their account details.

• Do not share your login credentials or verification codes.
• Remitly will not be liable for unauthorized transactions caused by user negligence.

4. Transaction Processing

Transactions are processed instantly or within the specified timeframe depending on the destination country and payment method.

• Delays may occur due to system updates, bank processing times, or compliance checks.
• Users will be notified in case of any delay.

5. Fees & Exchange Rates

Remitly ensures transparent fees and competitive exchange rates.

• Applicable charges will be clearly shown before confirming any transaction.
• Exchange rates may vary based on market conditions.

6. Refund & Cancellation Policy

• Transactions can be canceled if they have not yet been completed.
• Refunds will be processed according to the original payment method.
• Processing time for refunds may vary depending on the payment provider.

7. Customer Support

Our support team is available 24/7 to assist you with any inquiries or issues.

• Live chat and email support are available at all times.
• We aim to respond to all queries promptly and efficiently.

8. Prohibited Activities

Users are strictly prohibited from:

• Using the service for illegal transactions
• Providing false or misleading information
• Attempting to exploit system vulnerabilities

Violation of these rules may result in permanent account suspension.

9. Policy Updates

Remitly reserves the right to update or modify this policy at any time. Users will be notified of significant changes.

10. Acceptance of Terms

By using Remitly services, you acknowledge that you have read, understood, and agreed to this policy.